Refund Policy

Last updated: November 2026

We want you to be comfortable renting from us. This policy explains how payments and refunds work for parking spots, storage containers and mini storage units at Vandenheuvel Storage.

How rentals are charged

Rentals are charged monthly at the rate listed on our pricing section, plus HST. Your spot or unit, rate and payment details are confirmed with you by email after you submit the booking form and intake form.

Before you move in

If you decide not to proceed after we have confirmed a spot or unit for you, please let us know as soon as possible by phone or email. Any deposit or advance payment you made will be handled as set out in the email confirmation or rental agreement we send you.

After you move in

• Rent paid for a month that has already started is generally non-refundable.
• If you plan to leave, give us notice in writing (email is fine) so we can end your rental and avoid charging you for another month.
• Please remove all of your belongings, vehicles or equipment and leave the spot or unit clean, so that nothing is left behind.

Towing and offsite containers

For storage containers, the customer is responsible for towing charges. Towing charges are paid to the towing provider or to us as arranged, and are not refundable.

Billing errors

If you believe you were charged incorrectly, contact us and we will review it promptly. Where we confirm an error, we will correct it with a refund or a credit on your account.

How to request a refund

Email vasbrigden@outlook.com with your name, the spot or unit you rent and the reason for your request. We will reply with our decision by email.